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NOVA services include outreach and recruitment, comprehensive applicant assessment, educational enhancement programs, occupational skills training, job search and placement, and case management services and other social service agencies help NOVA staff organize recruitment fairs and career fairs to reach individuals and families in need of training opportunities.

The enrollment process begins with an orientation and comprehensive skill assessment to help applicants establish a career path and determine their academic competencies for training. Orientation is a brief presentation of the history, objectives and accomplishments of NOVA, and it informs applicants about their responsibilities as a participant.

As a workforce development program, NOVA is unique because it first defines the skills required to succeed in targeted, high-demand occupations, then recruits, trains and develops individuals so that they are qualified and ready for immediate employment. Labor market research and information obtained from employers such as wage rates, availability of benefits and career mobility potential help determine the training programs offered. This approach helps improve participant success rates both during training and at job placement. In addition, by conducting exploratory interviews with industry leaders and professional organizations NOVA is able to project employment opportunities and career stability.

All NOVA participants receive intense training on workplace soft skills and job readiness. They receive information on topics such as study habits, test-taking techniques, conflict resolution, critical thinking, and job interview preparation. VIP sessions also help in the formation of participant support groups, study groups, mentoring arrangements between experienced and recently enrolled participants, and networking opportunities for employment. In addition, NOVA employer partners frequently speak at workshops and sessions to inform participants about issues relevant to securing and maintaining employment.

Once they complete their training program, all NOVA participants are offered job search and placement services. NOVA staff members provide assistance with resume writing, interviewing techniques and job search activities. In many cases, participants receive direct job leads, including contact information, to allow them to quickly transition from a full-time training program to full-time employment. In addition, program services such as transportation assistance, childcare, counseling and referral assistance are available for a period of up to 90 days following job placement to ensure NOVA participants remain employed and maximize earnings. NOVA staff members also contact participants for a period of up to 18 months following job placement to collect employment information.

All NOVA participants receive case management services throughout their enrollment period. Case management includes guidance, counseling, support services, and other relevant training needs. Guidance and counseling are vital components of the case management plan and help to strengthen communication channels between case manager and participant. NOVA case managers maintain weekly contact with participants to ensure that they are progressing in their respective training programs. Many participants require access to a wide range of support services including transportation assistance, childcare assistance, and utility assistance. Others also require emergency aid for housing and/or food. NOVA utilizes a comprehensive network of community service organizations to ensure participants receive the assistance they need. By offering participants individual attention to address personal issues, case management services give each NOVA participant the best opportunity to successfully complete their training program and move on to economic self-sufficiency.